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School Uniform FAQ
Are Logos included in the price?
All prices include school logos required by your school. Please see individual product descriptions to determine if the logo is included.
What size should I order?
School uniform size samples are available at most schools. Contact Exquisite Stitches or your school office for more information.
When will I receive my order?
Every effort is made to ship your order as soon as possible, typically within a few business days. However, each item is customized with your logo so it may take 2 -3 weeks in some instances. During the busy summer months, please allow 2-3 weeks for delivery. Orders are typically delivered 1-2 days after shipping. Local pick-up is not available.
How does my order ship?
Packages are shipped via USPS or UPS. If you have a preference, please let us know.
FLAT RATE SHIPPING $8.50
FREE SHIPPING on orders of $100 or more!
FREE SHIPPING on orders of $100 or more!
Local pick-up is not available.
What if my package shows as "Delivered" but I still don't have it?
If your package is lost in a "transit" status, we will be happy to work with you to coordinate a free replacement. If your package shows as "delivered", but you still have not received it, we highly encourage you to work with USPS to understand if the delivery was made to an adjacent address or held at the post office. Many times, your delivery person will have this information.
Please make sure that you have entered the correct mailing address. If you didn't receive your item due to the wrong address you provided you will be responsible for re-shipping cost.
Please keep track of your delivery day so you know when it's being delivered. Package theft is not covered with shipping insurance and we cannot replace the order at our expense.
Please make sure that you have entered the correct mailing address. If you didn't receive your item due to the wrong address you provided you will be responsible for re-shipping cost.
Please keep track of your delivery day so you know when it's being delivered. Package theft is not covered with shipping insurance and we cannot replace the order at our expense.
Can I return my order?
Items in new, re-sellable condition may be returned for store credit. Some restrictions apply.
Returns:
In most cases, refunds are issued as store credit.
You may mail the items at your expense. If you prefer to receive a prepaid USPS label, a $5 fee or the actual price of the label, whichever is lower, will be deducted from your refund.
Please mail the items to:
Exquisite Stitches
P.O. Box 90
North Salem, NH 03073
Please note: SOME EXCEPTIONS APPLY
You will need the order number and account email to start your return.
Start your return here:
Email us at any time: Sales@ExquisiteStitches.com
Call or Text 603-401-1263 during regular business hours
Customer Service is our first priority. Please feel free to contact us any time.
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